Beyond Movement: Care in Every Transfer
A service that improves every healthcare transfer, making the patient experience more human.
Location
Madrid, Barcelona
and Extremadura
Sector
Health Insurers
Services
Transport management
+9.300
monthly trips (156% growth)
42%
of journeys made in shared format
0.03%
of incidents recorded
+11K
unique patients served
The challenge
Manage each Transfer with No Margin for Error
For health insurance companies, ensuring that their patients arrive on time for their medical appointments is not optional: it is part of their commitment to healthcare. However, many of them face complex daily management, with transfers that require punctuality, adapted vehicles, last-minute changes and personalized attention.
Added to this is the need to maintain control of the service, although internal processes are often still supported by Excel sheets or manual communications. Health insurance companies needed an ally capable of adapting to their operations, responding quickly and ensuring the quality of each journey.
The solution
100% Managed Healthcare Transport
At Celering, we design a comprehensive service to free health insurance companies from the operational management of transport. We do this through a flexible technology platform and a network of carefully selected local operators.
Our team takes care of the entire process: from receiving the service request (whether via API, email or Excel), to assigning the driver and supervising the transfer in real time. We ensure adapted vehicles (PRM) when required and guarantee fluid communication with both the insurance company and the patient.
During implementation, we work side by side with each health insurance company to adapt the model to their operation. And once underway, we take care of coordinating, adjusting and supervising each transfer, day after day.
- 24/7 management with personalized patient care
- 4-seater sedan and PRM vehicles
- Technological integration for service management
- Daily monitoring from the control panel
The impact
Agility, Trust and Real Results
Celering’s solution has transformed the management of non-emergency healthcare transport for various insurance companies, relieving their operational burden and raising the quality of the service provided. The model combines logistical efficiency, human treatment and full integration with their internal processes.
- Reduction of the operational burden: Celering assumes complete coordination of transfers, freeing up internal time and resources.
- Personalized service: professional attention, punctuality and recurring drivers who generate trust with patients.
- Frictionless integration: we adapt to the level of digitization of each insurance company, from manual processes to advanced systems.
- 42% of journeys shared, optimizing resources without sacrificing the quality of service.
- Real-time monitoring and 24/7 support, with immediate response to any incident.
“You have no competition. You are light years ahead of any other competitor”
Fraternidad-Muprespa
